Privacy Policy

1. Introduction

Touch Informatica Srls ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy informs you about how we collect, use, and protect your personal data when you visit our website touchinformatica.it (the "Site").

2. Data We Collect

We collect different types of personal data for various purposes:

• Contact Data: name, surname, email address, phone number, company
• Usage Data: information about how you use the Site, pages visited, time spent
• Technical Data: IP address, browser type, operating system, geolocation data
• Registration Data: email, password (encrypted), account preferences

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide and maintain our Site
• To respond to your contact requests
• To manage your user account
• To send you updates about our services (only with your consent)
• To improve user experience on the Site
• To detect, prevent, and address technical issues
• To comply with legal and regulatory obligations

3.1 Free guide and newsletter

When you request the free guide from the /guida page, we collect your email address and, if you provide them, your name and company.

• Purpose: sending you the requested guide and the Touch Informatica newsletter with advice on business software.
• Legal basis: your consent (Art. 6(1)(a) GDPR), given by ticking the dedicated box, which is never pre-ticked.
• Proof of consent: we record date and time, IP address, browser and the consent text you accepted.
• Tools: the newsletter runs on a platform installed on servers managed by Touch Informatica; emails are sent through our email provider.
• Retention: until you withdraw consent. After unsubscribing we keep only what is needed to prove the withdrawal.
• Withdrawal: you can unsubscribe at any time from the link in every newsletter or by writing to [email protected]. Withdrawal does not affect the lawfulness of processing carried out before it.

4. Legal Basis for Processing

We process your personal data on the basis of:

• Consent: when you have given explicit consent
• Contract: when processing is necessary for the performance of a contract
• Legitimate Interest: for direct marketing purposes (always respecting your rights)
• Legal Obligation: when necessary to comply with legal obligations

5. Data Sharing

We do not sell, rent, or exchange your personal data with third parties for marketing purposes. We may share your data with:

• Service Providers: who assist us in Site operations (hosting, email, analytics)
• Competent Authorities: when required by law or to protect our rights
• Business Partners: only with your explicit consent

6. Data Retention

We retain your personal data only for as long as necessary to achieve the purposes for which they were collected, unless a longer period is required by law. Contact data is retained for 24 months from the last interaction, unless otherwise requested by the data subject.

7. Your Rights

In accordance with GDPR, you have the following rights:

• Right of access: to obtain a copy of your personal data
• Right to rectification: to correct inaccurate or incomplete data
• Right to erasure: to request deletion of your data
• Right to restriction: to restrict processing of your data
• Right to data portability: to receive your data in a structured format
• Right to object: to object to processing for direct marketing
• Right to withdraw consent: to withdraw consent at any time

To exercise these rights, contact us at: [email protected]

8. Cookies

We use cookies and similar technologies to make the Site work and, only with your consent, to measure its use.

• Technical (always on): session cookie (JSESSIONID), language preference (lang, 24 hours), login to the private area (remember-me, only if you choose it) and your cookie choice, stored in your browser (gdpr-consent).
• Analytics (only with your consent): Google Analytics 4, with aggregated browsing data, without Google Signals or ad personalization. Until you accept, Google Analytics stores no cookies on your device.
• Form protection: Google reCAPTCHA on pages with forms (contact and free guide), to tell people apart from automated programs.

You can change your choice at any time from the "Manage cookies" link at the bottom of every page, or from your browser settings.

9. Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

10. Changes to this Policy

We may update this privacy policy periodically. We will notify you of any changes by posting the new policy on this page. We encourage you to review this policy periodically to stay informed about how we protect your data.

11. Contact Information

For questions regarding this privacy policy or to exercise your rights, please contact: